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International students in crisis
by Neil Gaskin
College and university staff all too often find themselves faced with international students experiencing crisis, including those of a personal, political, financial, medical or legal nature. Such events may concern only a single student, or groups from one or more countries. International students trying to cope in difficult circumstances may face additional complications when compared with home students because of distance from family and friends, immigration issues, and differences of language and culture. Standard institutional procedures designed for home students may therefore not be appropriate in some of these cases, and staff in the front line may find themselves dealing with difficult issues in a pressured situation.
This guide looks first at some of the main factors common to different types of crisis, considering the issues they raise for students and those around them, including both other students and staff. It also looks at particular types of crisis. These include a student experiencing assault or harassment, being accused of a serious crime, going missing, having mental health problems, serious injury or physical illness, or at worst, dying. It also considers groups of students being affected by crisis in the home country.
The guide aims to provide the international student adviser with a range of practical resources, including checklists of issues to consider, models of good practice and useful publications and organisational contacts for further information.
With risk management now being a standard part of good management, the book should also be read by managers wishing to ensure that they are prepared for crises involving international students. It stresses the role of institutional policy and procedures in dealing effectively with international students in crisis, and the importance of ensuring front-line staff are properly trained and supported in their work.
2002, A5, 112pp, ISBN 1 870679 36 9
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