This week BUILA and UKCISA launched a report based on research into the role of international education agents. The researchers surveyed students, agents and university recruitment staff and carried out numerous 1-1 interviews to produce the detailed report A Partnership for Quality: A Route to a UK Quality Framework with Education Agents.
UKCISA recognises the importance of education agents in preparing international students for UK study and life and for their contribution to ensuring students have as positive an experience as possible.
The comprehensive report summarises the research, explains the diverse role education agents play, provides and overview of the framework agents currently operate in and lists recommendations for actions to enhance and improve the quality framework.
UKCISA is now working with BUILA and the sector on the three main recommendations outlined in the report:
1. Develop and promote a National Code of Ethical Practice for UK Education Agent partners
2. Reorganise the education agent training scheme to increase access and engagement
3. Develop and promote a Good Practice Guide for Providers Using Education Agents
Chief Executive, Anne Marie Graham commented:
“Education agents play a key role in supporting international students and helping them transfer, and settle in, to their studies in the UK…This framework will help them to deliver an enhanced student-centric service that will benefit the whole sector.”