Effective cross-cultural communication

If your role involves interaction with international students, you are regularly navigating cross-cultural communication. Much of the time it may seem routine but occasionally it can be confusing and even difficult, especially if your role involves advising on or ensuring compliance with complex immigration legislation or institutional policies.

This course aims to help you in the context of your busy day-to-day work. It will provide a space for reflection and help you be confident and assertive in cross-cultural interactions with international students, students generally, colleagues and those beyond your workplace.

Course objectives:

• to recognise how our own cultural identity and perceptions influence our responses in communication
• to identify ways of overcoming barriers to communication and be able to apply these to real life scenarios

This course is suitable for:

• advisers and compliance staff working with international students
• staff working in admissions and recruitment
• staff working face to face with international students

Details: