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Building greater cross-cultural competence: an intermediate level course

Improving the cross-cultural communication skills of staff can save time and resources by leading to more successful encounters with international students. It can improve the student experience and relieve pressure on staff. Cross-cultural skills cannot be learned from a one-off course – staff need regular opportunities to reflect on their experience and practise skills in a safe environment. This course therefore builds on UKCISA’s “Introduction to cultural awareness and sensitivity” course to allow staff to develop an opportunity to extend their skills and knowledge.

It will provide staff with an opportunity to reflect on their approaches to cross-cultural communication, consider how models of cultural difference can inform their thinking and practise new skills and strategies.

Course aims

To increase cross-cultural awareness and skills of international student advisers working with students on a one-to-one basis and in groups.

Course objectives

Participants will be able to:

  • identify “hotspots” in cross-cultural encounters where clashes and misunderstanding can occur
  • apply appropriate models of cultural difference to help understanding and inform responses
  • identify and use a variety of cross-cultural communication skills and strategies

Date, venue and course code:

  • POSTPONED - 11 February 2010, London (P458)
  • NEW DATE - 22 April 2010, London (P458)

Course details

This course is suitable for:
international student advisers and others who work with international students on a one-to-one or group basis, who wish to have an opportunity to increase their skills and knowledge and reflect on their working practices. Delegates should have previously attended an introductory course on cultural awareness, and have experience of working with international students.

Fees:
£155 members, £100 students’ unions, £310 non-members

Booking options:

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