Best practice case studies

Student support and advice

Institutional structure and policies/processes

• M-Learning: delivering international student support via mobile technologies
  International student support in downloadable formats. (Sheffield Hallam University)
  Website screenshot
• Enquiry to Graduation
  Provision of a complete and comprehensive service from initial enquiry right through to graduation. (University of Nottingham)
• Collaborative 'Cradle to Grave' support for International Students
  Information on a comprehensive package of support for international students offered from pre-application to post-graduation stages. (University of Warwick and University of Warwick Students' Union)
• Texting system to keep in contact with international students
  The project created a whole college SMS/email interface system linked to the main college management information system. Although used by the whole college, it has been particularly useful for the International Office in keeping in contact and keeping track of international students. (Loughborough Colleg)

Dependants

• Family Ambassador Scheme
  Linking current students and their families with prospective students to answer questions about what it is really like to live in the UK as an international student with a partner and/or children. (University of Nottingham)
• Support for dependants
  Providing opportunities for students and their families to participate in activities which provide them with practical assistance and information as well as the opportunity to acquire a better understanding of Scottish life and culture. (University of Glasgow)

Giving advice

• The spoken and the unspoken in advice-giving: a psychodynamic perspective
  The importance of the adviser in providing a service which is both "spoken" and "unspoken", with an introduction to some basic concepts in psychodynamic thinking. (London School of Hygiene and Tropical Medicine)
• Using IT to facilitate advice work: electronic case notes and online FLR(S) advice
  Information on an Access database designed by an international student adviser to record and monitor their advice work. (Oxford Brookes University)

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