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Best practice case studies

Student support and advice

Institutional structure and policies/processes

Enquiry to Graduation
Provision of a complete and comprehensive service from initial enquiry right through to graduation. (University of Nottingham)

Collaborative 'Cradle to Grave' support for International Students
Information on a comprehensive package of support for international students offered from pre-application to post-graduation stages. (University of Warwick and University of Warwick Students' Union)

Texting system to keep in contact with international students
The project created a whole college SMS/email interface system linked to the main college management information system. Although used by the whole college, it has been particularly useful for the International Office in keeping in contact and keeping track of international students. (Loughborough Colleg)

Dependants

Family Ambassador Scheme
Linking current students and their families with prospective students to answer questions about what it is really like to live in the UK as an international student with a partner and/or children. (University of Nottingham)

Support for dependants
Providing opportunities for students and their families to participate in activities which provide them with practical assistance and information as well as the opportunity to acquire a better understanding of Scottish life and culture. (University of Glasgow)

Giving advice

The spoken and the unspoken in advice-giving: a psychodynamic perspective
The importance of the adviser in providing a service which is both "spoken" and "unspoken", with an introduction to some basic concepts in psychodynamic thinking. (London School of Hygiene and Tropical Medicine)

Using IT to facilitate advice work: electronic case notes and online FLR(S) advice
Information on an Access database designed by an international student adviser to record and monitor their advice work. (Oxford Brookes University)

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