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Home International Students About UKCISA Student advice line

Student advice line

We hope the information in our Student Zone will answer most of your questions. But if you cannot find the information you need you may want to speak to someone for further advice:

  • if you are currently a student in the UK contact an international student adviser in your college, university or students' union. They may be located in the International Office, Student Services or an Advice Centre.
  • If you are not yet in the UK, you could contact your local British Council office or the International Office at the college or university where you plan to study.
  • Alternatively, you can telephone our advice line.

The UKCISA advice line

Our advice line is open from Monday to Friday, 1300 - 1600 hours (UK time). We answer about 10,000 calls annually, so our telephone advice line is very busy. This is why we ask you to try to find the information on our website first, or contact an adviser in your college or university. If you do have difficulty getting through to our advice line, please keep trying, and you should get through eventually.

Outside the UK: +44 20 7788 9214
Inside the UK: 020 7788 9214

Standard national/international call charges apply.

Please note that we only give advice by telephone. We do not offer personal appointments or advice by email.

Textphone users

If you have difficulties with speech and/or hearing and you use a textphone, you can call our advice line using BT TextDirect.
If you are in the UK, call 18001 020 7788 9214
If you are outside the UK, call +44 151 494 1260


In both cases, you will be connected to an RNID Typetalk operator who will translate your typed words to voice and our spoken words to text.

Alternatively, you can write to us at:

UKCISA, 9-17 St Albans Place, London N1 0NX. UK.


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