Research and reports:
surveys and benchmarking

Tier 4: students' experiences surveys

1. Extending their visas in the UK (March 2010)

This report finds that students extending visas in the UK are highly critical of the service currently provided by the UK Border Agency, finding the application process unnecessarily slow, complex and expensive. It recommends the process is made simpler, clearer and quicker to ensure that students' experiences do not impact negatively on their perception of the UK's welcome for international students.
Full report

2. Applying from outside the UK (December 2009)

A report on our survey which showed that the Points Based System had worked well for substantial numbers of students, but for many others, difficulties with forms, guidance and procedures or errors and obstruction from Entry Clearance Officers and commercial partners resulted in delays, extra costs and unnecessary refusals.
Summary of Report
Full report

Benchmarking the provision of services for international students in further education institutions (July 2008)

This analysis of the range and extent of services specifically designed for international students in the UK’s FE colleges is a successor to last year’s similar report on HE provision. It enables the FE sector as a whole to consider the level of services currently provided, and allows individual institutions to compare their performance against others, to see whether and where improvements might be made.
Report
Self-assessment tool

Benchmarking the Provision of Services for International Students in Higher Education Institutions (May 2007)

This report sets out the findings of the first UK-wide survey of provision for international students in HEIs carried out with funding from the Prime Minister's Initiative for International Education. The full report allows you to benchmark your institution against the national average on all aspects of international student support.
Report
Self-assessment tool

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